Refund & Returns
Welcome to FarSing.shop. As the products we sell are food items, and to ensure food safety and protect the interests of all our customers, please carefully read the following Return and Refund Policy before making a purchase.
- Special Notes on Food Products
The chicken rice sold by FarSing.shop is classified as a food product and possesses the following characteristics:
It is a perishable food item.
It has a limited shelf life.
Once shipped, it cannot be resold.
Based on food safety and hygiene standards, in most cases, we do not accept return requests arising from personal reasons.
- Situations Eligible for Refunds or Replacements
If any of the following issues occur, please contact us within 24 hours of receiving your order. We will provide a resolution (refund, replacement, or partial refund):
Receipt of an incorrect item.
Item severely damaged during transit.
Packaging damaged in a way that compromises food safety.
Item exhibits obvious quality defects.
When contacting customer service, please provide:
Your Order Number.
Photos of the problematic item(s).
A brief description of the issue.
- Situations Not Eligible for Refunds or Returns
The following situations typically do not qualify for a refund:
Dissatisfaction arising from personal taste preferences.
Spoilage resulting from failure to follow storage instructions.
Delivery failure caused by an incorrect delivery address provided by the customer.
Inability to provide order information or supporting evidence.
Requests submitted after the 24-hour claim window has expired.
- Order Cancellation Policy
Due to the immediate nature of food preparation:
Orders enter the processing pipeline rapidly once payment is confirmed.
Once an order has begun preparation or has been shipped, it cannot be cancelled.
If you need to cancel an order, please contact customer service as soon as possible to confirm its status.
- Refund Processing Time
Once a refund request has been approved:
The refund will be credited back to your original payment method.
Processing typically takes 5–10 business days (depending on your payment provider).
- Food Safety Statement
To ensure food quality and safety, please do the following upon receiving your order:
Promptly inspect the condition of the packaging.
Store the item according to the provided storage instructions.
Consume the item within the recommended timeframe.
- Contact Us
If you require after-sales support, please contact our Customer Service Team.
Company: Far Sing INC
Address: 140 Main St, East Rockaway, NY 11518
Phone: +1 516 593 2525
